TERMS OF USE
Last Revised on 1st December 2020
Overview
This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in
various statutes as amended by the Information Technology Act, 2000.
SECTION 1 - GENERAL
These terms of use (the “Terms of Use) govern your use of our website www.Urban-roots.in
(the “Website) and our “Urban Roots” application for mobile and handheld devices (the “App”).
The Website along with sub domains and the App are jointly referred to as the “Platform”.
Please read these Terms of Use infofully before you use the services. If you do not agree to
these Terms of Use, you may not use the services on the Platform, and we request you to
uninstall the App. By installing, downloading or even merely using the Platform, you shall be
contracting with Urban Roots and you signify your acceptance to the Terms of Use and other
Urban Roots policies (including but not limited to the Cancellation & Refund Policy, Privacy
Policy, Cookies Policy, etc) as posted on the Platform from time to time, which takes effect on
the date on which you download, install or use the Services, and create a legally binding
arrangement to abide by the same.
The Platform is 3
rd
Party operated and owned by Urban Roots (Localities Pvt Ltd & Go Daddy),
a company incorporated under the Proprietorship firm and having its registered office at 92, R.V.
road, Govindappa Road, Basavanagudi, Bangalore 560004, KA. IN. For the purpose of these
Terms of Use, wherever the context so requires, “you” or “User” shall mean any natural or legal
person who has agreed to become a buyer or customer on the Platform or agreed to avail
services by providing Registration Data while registering on the Platform as a registered user
using any system. The terms “Urban Roots”, “we”, “us” or “our” shall mean Urban Roots
Urban Roots is engaged in the business of food product retail trading and is in the supply of
food requirements on a subscription model and on non subscription basis (i.e. ad hoc
requirements) and allow buyers (“Buyer/s”) to browse various goods or
services ("Products") offered for sale (“Services”). The Buyers can choose and place orders
(“Orders”) from a variety of Products listed and offered for sale on the Platform and Urban
Roots enables delivery of such Orders at select localities of Bangalore (“Delivery Services”).
SECTION 2 - AMENDMENTS
These Terms of Use are subject to modifications at any time. We reserve the right to modify or
change these Terms of Use and other Urban Roots policies at any time by posting changes on
the Platform, and you shall be liable to update yourself of such changes, if any, by accessing
the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the
Terms of Use and the other Urban Roots policies and note the changes made on the Platform.
Your continued usage of the services after any change is posted constitutes your acceptance of
the amended Terms of Use and other Urban Roots policies. As long as you comply with these
Terms of Use, Urban Roots grants you a personal, non-exclusive, non-transferable, limited
privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also
accept and agree to be bound by the other terms and conditions and Urban Roots policies
(including but not limited to Cancellation & Refund Policy, Privacy Policy, etc) as may be posted
on the Platform from time to time.
SECTION 3 - USE OF PLATFORM AND SERVICES
1. All the Products listed on the Platform will be sold at MRP unless otherwise specified. These
prices are subject to change with/without notification to you. You agree to pay for the price
which is applicable and levied at the date of delivery.
2. Urban Roots does not make any representation or warranty as to the item-specifics (such as
legal title, creditworthiness, identity, etc.) of any of the Manufacturers, Producers/Vendors. You
are advised to independently verify the bona fides of any particular Manufacturers,
Producers/Vendors of whose products that you choose to deal with on the Platform and use
your best judgment on that behalf.
3. Certain products like leafy vegetables, Vegetables, micro greens & herbs need to be
consumed within 1-2 days of delivery or in accordance with the instructions or specifications we
produce or grow.on the package, if any. We recommend that you consume the same
accordingly as any complaints regarding the quality, deficiency of a particular product will be
addressed by us.
4. Certain products like milk leafy vegetables, refrigerator at a particular temperature level. We
recommend that you store the same accordingly as any complaints regarding the quality,
deficiency of a particular product will be addressed by considering the adherence of storage
guidelines by you.
5. THE PRODUCT IMAGES DISPLAYED ON PLATFORM ARE ONLY FOR REFERENCE
PURPOSE. WHILE EVERY REASONABLE EFFORT IS MADE TO MAINTAIN ACCURACY OF
INFORMATION ON THE PLATFORM, ACTUAL PRODUCT PACKAGING, PRODUCT SIZE,
WEIGHT, MRP AND SUCH OTHER PRODUCT DETAILS MAY CONTAIN MORE AND/OR
DIFFERENT INFORMATION THAN WHAT IS SHOWN ON THE PLATFORM. IT IS
RECOMMENDED NOT TO SOLELY RELY ON THE INFORMATION PRESENTED ON THE
PLATFORM.
6. Urban Roots neither make any representation or guarantee or warranty as to specifics (such
as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to
be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale
or purchase of any products or services on the Platform. Urban Roots accepts no liability for any
errors or omissions, on behalf of Manufacturers, Producers/Vendors.
7. Urban Roots is only a retailer procuring products from Manufacturers, Producers/Vendors &
producing few vegetables grown indoor hydroponically method. In case of complaints from the
Buyer pertaining to efficacy, quality, or any other such issues, users can notify the same to
Urban Roots and concerned Manufacturers, Producers/Vendors shall be liable for redressing
Buyer complaints. In the event you raise any, we shall assist you to the best of our abilities by
providing relevant information to you, such as details of the Manufacturers, Producers/Vendors
and the specific Order to which the complaint relates, to help you in satisfactory resolution of the
complaint.
8. Call Recording: Urban Roots may contact via telephone, SMS or other electronic messaging
or by email with information about the Service to be offered to you or any feedback thereon. Any
calls that may be made by Urban Roots, by itself or through a third party, to the users pertaining
to any Order booking requests of a user may be recorded for internal training and quality
purposes by Urban Roots or any third party if any appointed by Urban Roots.
9. Delivery/Shipment: You agree, undertake and confirm that your use of Platform shall be
strictly governed by the following binding principles:
i. You understand that delivery time quoted at the time of confirming the Order/on platform is an
approximate estimate and may vary based on various internal and external factors. Urban Roots
will not be responsible for any delay in the delivery of an Order. Urban Roots may in its absolute
discretion send the intimations to you in case of delays in delivery timelines. Alternatively you
may visit the Platform, reach out to the Customer Info team for getting the updates on delivery
timelines.
ii. The person at the Delivery Point authorized to deliver the product to you may decline to
deliver the product if he finds any inconsistency as regards address, Product or any other detail
of the order.
iii. Delivery charge may be leviable for each delivery/item/group of items as may be decided by
us. However Urban Roots may in its sole discretion run certain promotions / offers or prescribe
minimum order value for each transaction to waive the delivery charges.
iv. You shall accept the product/s without demur in the following circumstances:
a. If the products delivered to you are in accordance with your order, or
b. Loose Fruits and Vegetables with minor weight variation due to moisture loss.
10. Urban Roots - Use of the Website and App (Android and iOS)
You agree, undertake and confirm that your use of Platform shall be strictly governed by the
following binding principles:
i. You shall not host, display, upload, download, modify, publish, transmit, update or share any
information which:
a. belongs to another person and which you do not have any right to;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic,
libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially,
ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or
otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing
including but not limited to “indecent representation of women” within the meaning of the
Indecent Representation of Women (Prohibition) Act, 1986;
c. is misleading or misrepresentative in any way;
d. is patently offensive to the online community, such as sexually explicit content, or content that
promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against
any group or individual;
e. harasses or advocates harassment of another person;
f. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or
“spamming”;
g. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or
libellous;
h. infringes upon or violates any third party’s rights [including, but not limited to, intellectual
property rights, rights of privacy (including without limitation unauthorized disclosure of a
person’s name, email address, physical address or phone number) or rights of publicity];
i. promotes an illegal or unauthorized copy of another person's copyrighted work (see “copyright
complaint” below for instructions on how to lodge a complaint about uploaded copyrighted
material), such as providing pirated computer programs or links to them, providing information to
circumvent manufacture-installed copy-protect devices, or providing pirated music or links to
pirated music files;
j. contains restricted or password-only access pages, or hidden pages or images (those not
linked to or from another accessible page);
k. provides material that exploits people in a sexual, violent or otherwise inappropriate manner
or solicits personal information from anyone;
l. provides instructional information about illegal activities such as making or buying illegal
weapons, violating someone’s privacy, or providing or creating computer viruses;
m. contains video, photographs, or images of another person (with a minor or an adult);
n. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform
or to profiles, blogs, communities, account information, bulletins, friend request, or other areas
of the Platform or solicits passwords or personal identifying information for commercial or
unlawful purposes from other users;
o. engages in commercial activities and/or sales without our prior written consent such as
contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of
products related to the Platform. Throughout these Terms of Use, Urban Roots’s prior written
consent means a communication coming from Urban Roots’s Legal Department, specifically in
response to your request, and expressly addressing and allowing the activity or conduct for
which you seek authorization;
p. solicits gambling or engages in any gambling activity which is or could be construed as being
illegal;
q. interferes with another user’s use and enjoyment of the Platform or any third party’s user and
enjoyment of similar services;
r. refers to any website or URL that, in our sole discretion, contains material that is inappropriate
for the Platform or any other website, contains content that would be prohibited or violates the
letter or spirit of these Terms of Use;
s. harm minors in any way;
t. infringes any patent, trademark, copyright or other intellectual property rights or third party’s
trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of
counterfeit or stolen products;
u. violates any law for the time being in force;
v. deceives or misleads the addressee/users about the origin of such messages or
communicates any information which is grossly offensive or menacing in nature;
w. impersonate another person;
x. contains software viruses or any other computer code, files or programs designed to interrupt,
destroy or limit the functionality of any computer resource; or contains any trojan horses, worms,
time bombs, cancelbots, easter eggs or other computer programming routines that may
damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate
any system, data or personal information;
y. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with
foreign states, or public order or causes incitement to the commission of any criminal offence or
prevents investigation of any offence or is insulting any other nation;
z. is false, inaccurate or misleading;
aa. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the
dealing of which is prohibited or restricted in any manner under the provisions of any applicable
law, rule, regulation or guideline for the time being in force; or
ab. creates liability for us or causes us to lose (in whole or in part) the services of our internet
service provider or other suppliers.
You agree and understand that Urban Roots reserves the right to remove and/or edit such
detail/ information. If you come across any information as mentioned above on the Platform, you
are requested to immediately contact our Grievance officer.
ii. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device,
program, algorithm or methodology, or any similar or equivalent manual process, to access,
acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or
circumvent the navigational structure or presentation of the Platform or any Content, to obtain or
attempt to obtain any materials, documents or information through any means not purposely
made available through the Platform. We reserve our right to prohibit any such activity.
iii. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or
any other systems or networks connected to the Platform or to any server, computer, network,
or to any of the services offered on or through the Platform, by hacking, “password mining” or
any other illegitimate means.
iv. You shall not probe, scan or test the vulnerability of the Platform or any network connected to
the Platform nor breach the security or authentication measures on the Platform or any network
connected to the Platform. You may not reverse look-up, trace or seek to trace any information
on any other user of or visitor to Platform, or any other Buyer, including any account on the
Platform not owned by you, to its source, or exploit the Platform or any service or information
made available or offered by or through the Platform, in any way where the purpose is to reveal
any information, including but not limited to personal identification or information, other than
your own information, as provided for by the Platform.
v. You shall not make any negative, denigrating or defamatory statement(s) or comment(s)
about us or the brand name or domain name used by us including the name ‘Urban Roots’, or
otherwise engage in any conduct or action that might tarnish the image or reputation, of Urban
Roots or Manufacturer/Producer/Vendor on platform or otherwise tarnish or dilute any Urban
Roots’s trade or service marks, trade name and/or goodwill associated with such trade or
service marks, as may be owned or used by us. You agree that you will not take any action that
imposes an unreasonable or disproportionately large load on the infrastructure of the Platform
or Urban Roots’s systems or networks, or any systems or networks connected to Urban Roots.
vi. You agree not to use any device, software or routine to interfere or attempt to interfere with
the proper working of the Platform or any transaction being conducted on the Platform, or with
any other person’s use of the Platform.
vii. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin
of any message or transmittal you send to us on or through the Platform or any service offered
on or through the Platform. You may not pretend that you are, or that you represent, someone
else, or impersonate any other individual or entity.
viii. You may not use the Platform or any content on the Platform for any purpose that is
unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity
or other activity that infringes the rights of Urban Roots and/or others.
ix. You shall at all times ensure full compliance with the applicable provisions, as amended from
time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all
applicable domestic laws, rules and regulations (including the provisions of any applicable
exchange control laws or regulations in force); and (c) international laws, foreign exchange
laws, statutes, ordinances and regulations (including, but not limited to goods and service tax,
income tax, central excise, custom duty, local levies) regarding your use of our service and your
listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall
not engage in any transaction in an item or service, which is prohibited by the provisions of any
applicable law including exchange control laws or regulations for the time being in force.
x. In order to allow us to use the information supplied by you, without violating your rights or any
laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-
licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or
any other rights you have in your Information, in any media now known or not currently known,
with respect to your Information. We will only use your information in accordance with these
Terms of Use and Privacy Policy applicable to use of the Platform.
xi. From time to time, you shall be responsible for providing information relating to the products
or services proposed to be sold by you. In this connection, you undertake that all such
information shall be accurate in all respects. You shall not exaggerate or overemphasize the
attributes of such products or services so as to mislead other users in any manner.
xii. You shall not engage in advertising to, or solicitation of, other users of the Platform to buy or
sell any products or services, including, but not limited to, products or services related to that
being displayed on the Platform or related to us. You may not transmit any chain letters or
unsolicited commercial or junk email to other users via the Platform. It shall be a violation of
these Terms of Use to use any information obtained from the Platform in order to harass, abuse,
or harm another person, or in order to contact, advertise to, solicit, or sell to another person
other than us without our prior explicit consent. In order to protect our users from such
advertising or solicitation, we reserve the right to restrict the number of messages or emails
which a user may send to other users in any 24-hour period which we deem appropriate in its
sole discretion. You understand that we have the right at all times to disclose any information
(including the identity of the persons providing information or materials on the Platform) as
necessary to satisfy any law, regulation or valid governmental request. This may include,
without limitation, disclosure of the information in connection with investigation of alleged illegal
activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In
addition, We can (and you hereby expressly authorize us to) disclose any information about you
to law enforcement or other government officials, as we, in our sole discretion, believe
necessary or appropriate in connection with the investigation and/or resolution of possible
crimes, especially those that may involve personal injury.
xiii. We reserve the right, but have no obligation, to monitor the materials posted on the
Platform. Urban Roots shall have the right to remove or edit any content that in its sole
discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these
Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE
CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE
MESSAGES. Please be advised that such Content posted does not necessarily reflect Urban
Roots views. In no event shall Urban Roots assume or have any responsibility or liability for any
Content posted or for any claims, damages or losses resulting from use of Content and/or
appearance of Content on the Platform. You hereby represent and warrant that you have all
necessary rights in and to all Content which you provide and all information it contains and that
such Content shall not infringe any proprietary or other rights of third parties or contain any
libellous, tortious, or otherwise unlawful information.
xiv. Your correspondence or business dealings with, or participation in promotions of,
advertisers found on or through the Platform, including payment and delivery of related products
or services, and any other terms, conditions, warranties or representations associated with such
dealings, are solely between you and such advertiser. We shall not be responsible or liable for
any loss or damage of any sort incurred as the result of any such dealings or as the result of the
presence of such advertisers on the Platform.
xv. It is possible that other users (including unauthorized users or ‘hackers’) may post or
transmit offensive or obscene materials on the Platform and that you may be involuntarily
exposed to such offensive and obscene materials. It also is possible for others to obtain
personal information about you due to your use of the Platform, and that the recipient may use
such information to harass or injure you. We do not approve of such unauthorized uses, but by
using the Platform You acknowledge and agree that we are not responsible for the use of any
personal information that you publicly disclose or share with others on the Platform. Please
infofully select the type of information that you publicly disclose or share with others on the
Platform.
xvi. Urban Roots shall have all the rights to take necessary action and claim damages that may
occur due to your involvement/participation in any way on your own or through group/s of
people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking,
pen testing attempts without our prior consent or a mutual legal agreement.
SECTION 4 - ACCOUNT REGISTRATION OR USE OF THE PLATFORM
1. You may access the Platform by registering to create an account (“ Urban Roots Account”)
and become a member (“ Membership”);
2. We will create your Urban Roots Account for your use of the Platform services based upon
the personal information you provide to us You shall only have one Urban Roots Account and
are not permitted to create multiple accounts. If found, you have multiple accounts, Urban Roots
reserves the right to suspend such multiple accounts without being liable for any compensation.
3. You agree to provide accurate, current and complete information during the registration
process and to update such information to keep it accurate, current and complete.
4. We reserve the right to suspend or terminate your Urban Roots Account and your access to
the Services (i) if any information provided during the registration process or thereafter proves to
be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal
liability for you, other users or us; and/or (iii) if you are found to be non- compliant with the
Terms of Use.
5. Goods and services purchased from the Platform are intended for your personal use and you
represent that the same are not for resale or you are not acting as an agent for other parties.
SECTION 5 - BOOKINGS AND FINANCIAL TERMS
1. The Platform allows you to place Order bookings for subscription or otherwise and we will,
subject to the terms and conditions set out herein, enable delivery of such Order to you. Urban
Roots retains the right to accept or reject your subscription booking or Order bookings at its sole
discretion and fulfilment is subject to availability of stocks. Urban Roots shall make good faith
efforts to fulfil Orders but it is under no mandatory obligation to do so in case of reasons beyond
control, more particularly detailed hereunder.
2. URBAN ROOTS DO NOT MANUFACTURE OR PRODUCE THE PRODUCTS LISTED ON
PLATFORM. YOU UNDERSTAND THAT ANY ORDER THAT YOU PLACE SHALL BE
SUBJECT TO THE TERMS AND CONDITIONS SET OUT IN THESE TERMS OF USE
INCLUDING, BUT NOT LIMITED TO, PRODUCT AVAILABILITY AND DELIVERY LOCATION
SERVICEABILITY.
3. As a general rule, all Orders placed on the Platform are treated as confirmed.
4. However, upon your successful completion of booking an Order, we may call you on the
telephone or mobile number provided to confirm the details of the Order, the price to be paid.
For this purpose, you will be required to share certain information with us, including but not
limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your
sole responsibility to bring any incorrect details to our attention.
5. In addition to the foregoing, we may also contact you by phone and / or email to inform and
confirm any change in the Order, due to availability or unavailability of products or change in
price of the Order as informed to us.
6. All payments made against the purchases/services on the Platform by you shall be
compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate
transactions with respect to any other form of currency with respect to the purchases made on
Platform. You can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved
payment method and available at the time of booking an Order. You understand, accept and
agree that the payment facility provided by Urban Roots is neither a banking nor financial
service but is merely a facilitator providing an electronic, automated online electronic payment,
receiving payment on delivery, collection and remittance facility for the transactions on the
Platform using the existing authorized banking infrastructure and card payment gateway
networks. Further, by providing payment facility, Urban Roots is neither acting as trustee nor
acting in a fiduciary capacity with respect to the transaction or the transaction price. For some
payment methods, the issuer may charge you certain fees, such as transaction fees or other
fees, relating to the processing of your transaction.
7. You will be required to enter a valid phone number and email id while placing an order on the
Platform. By registering Your phone number and email id with us, you consent to be contacted
by us via phone calls and/or SMS notifications or through message communication service
providers including but not limited to Whatsapp, in app communications etc, in case of any order
or shipment or delivery related updates/information/queries. All such communications shall be
binding on the Parties.
8. You agree to pay us for the total amount for the Order placed by you on the Platform.
9. The user shall also be liable to pay any additional charges and/or applicable taxes if any
which may be applicable to each transaction.
10. In connection with your Order, you will be asked to provide customary billing information
such as name, address and card information either to us or our third party payment processor.
You agree to pay us for the Order placed by you on the Platform, in accordance with these
Terms, using the methods described under clause VII (6) above. You hereby authorize the
collection of such amounts by charging the credit card/debit card provided as part of requesting
the booking, either directly by us or indirectly, via a third party online payment processor or by
one of the payment methods described on the Platform. If you are directed to our third-party
payment processor, you may be subject to terms and conditions governing use of that third
party’s service and that third party’s personal information collection practices. Please review
such terms and conditions and privacy policy before using the Platform services. Once your
confirmed booking transaction is complete you will receive a confirmation summarizing your
confirmed booking.
11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway
provided by the respective Issuing Bank which support Payment Facility to provide these
services to the Users. All such Online Bank Transfers on Payment Facility are also governed by
the terms and conditions agreed to between Buyer and the respective Issuing Bank which may
include the security of those payment methods, procedure to cancel regular payments under
those methods, any fees or charges payable by Users, charge back options if any. You are
requested to infofully go through each terms and conditions of each Bank and payment
instrument issuer before proceeding for any transaction on the Platform. We currently use the
services of Razorpay Software Private Limited (Razorpay) who provides us with Payment
Gateway services for processing the payments made by You on the Platform. The contact
details of Razorpay are as under:
“1800 123 1272” and “https://razorpay.com/support/#request
12. While availing any of the payment method/s available on the Platform, we will not be
responsible or assume any liability, whatsoever in respect of any loss or damage arising directly
or indirectly to you due to:
i. Lack of authorization for any transaction/s, or
ii. Exceeding the present limit mutually agreed by you and your issuing bank, or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason/s
v. Security related issues arising out of availing any of the payment method/s available on the
Platform
13. Urban Roots reserves its right to change the price of any product in the Platform any time
without any notice but the same shall not exceed maximum retail price of the product. Prices
stated at the time of an order is placed shall apply in respect to that order.
14. All payments made against the purchases of products on Platform by you shall be in Indian
Rupees only. Platform will not facilitate transactions with respect to any other form of currency
with respect to the purchases made on Platform.
15. You represent and confirm that the credit/debit card that is being used is yours or that you
have been specifically authorized by the owner of the credit/debit card to use it. You further
agree and undertake to provide the correct and valid card details to carry out a transaction on
the Application. All credit/debit card holders are subject to validation checks and authorization
by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will
not be liable for any delay or non-delivery.
16. You understand that products offered by Platform are for personal consumption only and not
for further resale. Hence Urban Roots reserves the right to impose limits on the number of
transactions including quantity related restrictions which Urban Roots may deem fit in its sole
discretion.
17. Urban Roots reserves its right to refuse to process transactions by buyers with a prior
history of questionable charges including without limitation breach of any agreements by buyer
with Urban Roots or breach/violation of any law or any charges imposed by bank or breach of
any policy without giving any reasons. Urban Roots may do such checks as it deems fit before
approving the Buyer's order ) for security or other reasons at the discretion of Urban Roots. As a
result of such a check if Urban Roots is not satisfied with the credibility of the Buyer or
genuineness of the transaction, it will have the right to reject such order. Urban Roots may delay
dispatch or cancel any transaction at its sole discretion, if Urban Roots is suspicious of any
Buyer's authenticity or activity or if the Buyer is conducting high transaction volumes, to ensure
safety of the transaction.
18. In cases where the payment of an order does not get successfully communicated to our
system due to any network or technical issue between intermediary, bank or payment gateway
wherever applicable, the order shall not be processed and a refund may be initiated for the
same. In an unsuccessful attempt if the customer’s account gets debited, such amounts
generally get auto reversed in the same account. Urban Roots shall not be held responsible for
such amounts debited in unsuccessful attempts and customers can raise reversal requests with
their bank should there be any unreasonable delay in refund.
19. Buyer acknowledges that Urban Roots will not be liable for any damages, interests, claims
etc. resulting from not processing a transaction or any delay in processing a transaction which is
beyond the control of Urban Roots.
20. Whenever a chargeback (CB) comes from a payment gateway/bank, following situations
may arise:
i. Item not received CB - Buyer hasn't received the item. Refund will be processed in
accordance with the outcome of investigation and Urban Roots being fully satisfied with the
fairness of the transaction.
ii. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in
accordance with the outcome of investigation and Urban Roots being fully satisfied with the
fairness of the transaction.
21. All the products listed on the Platform will be sold at MRP unless otherwise specified. The
prices mentioned at the time of ordering will be the prices charged on the date of booking the
Order. Although prices of most of the products do not fluctuate on a daily basis but some of the
commodities and fresh food prices do change on a daily basis. In case the prices are higher or
lower on the date of actual delivery additional charges will be collected or refunded or adjusted
as the case may be from the wallet balance.
22. Urban Roots does not facilitate exchange of delivered products.
23. THE MANUFACTURER/PRODUCER SHALL BE SOLELY RESPONSIBLE FOR ANY
WARRANTY/GUARANTEE OF THE PRODUCTS SOLD TO THE BUYERS AND IN NO
EVENT SHALL BE THE RESPONSIBILITY OF URBAN ROOTS SINCE WE ARE MERELY
RESELLERS.
SECTION 6 - URBAN ROOTS ACCESS PROGRAM
1. The terms and conditions and other relevant details of URBAN ROOTS Access program can
be viewed by visiting the link https://www.Urban-roots.in/Urban Roots-access (URBAN ROOTS
Access terms). These Terms shall govern your use of our service URBAN ROOTS Access
Program. Please read these terms infofully before you subscribe to the URBAN ROOTS Access
Program. The benefits made available shall be on a best effort basis but shall not be treated as
obligation by Us. Urban Roots shall reserve the right to deny any part or full services without
prior notice. URBAN ROOTS Access terms are special terms and as such restricted to only to
Orders placed through the URBAN ROOTS Access Program and as such does not supersede
the overall Terms of Use.
2. We reserve the right to modify URBAN ROOTS Access terms at any time without notice
posting changes on the Platform and you shall be responsible to update yourself of such
changes, if any, by accessing the changes on the Platform. Your continued usage of the
URBAN ROOTS Access Program after any change is posted constitutes your acceptance of the
amended Terms. You cannot transfer or assign your URBAN ROOTS Access Membership or
any URBAN ROOTS Access benefits to others unless allowed by us. We may at our discretion
provide extra benefits to URBAN ROOTS Access users as compared to the ones who have not
opted for URBAN ROOTS Access Program.
SECTION 7 - URBAN ROOTS CREDITS POLICY
1. We also provide URBAN ROOTS Credits at our absolute discretion to the Customers for
certain transactions or on certain events. The terms and conditions and other relevant details of
URBAN ROOTS Access program can be viewed by visiting the link https://www.Urban-
roots.in/policies#Urban Roots-credits-policy.
2. We reserve the right to modify URBAN ROOTS Credits Policy at any time without notice
posting changes on the Platform and you shall be responsible to update yourself of such
changes, if any, by accessing the changes on the Platform. Your continued usage of the
Platform after any change is posted constitutes your acceptance of the amended Terms.
SECTION 8 - CANCELLATIONS AND REFUNDS
1. Cancellation
i. After making an online payment for a particular Order/ product/subscription, You as a
customer can cancel your delivery for a particular day/Order anytime up to the cut-off time (i.e.
11.00 PM of the day preceding to the date of actual delivery of product). You may also create a
vacation on the Platform. You can also end the Vacation before the cut off time when you want
to recommence the delivery.
ii. In the event of an item on your Order being unavailable, we will inform you of such
unavailability. In such an event you will be entitled to a refund in accordance with our refund
policy.
iii. We reserve the sole right to cancel your Order in the following circumstances:
a. in the event of the designated address falls outside the delivery zone offered by us;
b. failure to contact you by phone or email at the time of confirming the Order booking;
c. failure to deliver your Order due to lack of information, direction or authorization from you at
the time of delivery; or
d. unavailability of all the items ordered by you at the time of booking the Order; or
e. in case the delivery person is not allowed inside your compound, community or society or any
other reason beyond control causing movement of the delivery person including but not limited
to law and order situation.
2. Refunds
i. You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your
Order on the Platform and only in the event of any of the following circumstances:
a. your Order packaging has been tampered or damaged or spilled at the time of delivery and
you have not accepted the delivery;
b. us cancelling your Order due to (A) your delivery location following outside our designated
delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order
booking; or (C) failure to contact you by phone or email at the time of confirming the Order
booking; or
c. you cancelling the Order at the time of confirmation due to unavailability of the items you
ordered for at the time of booking.
ii. OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT
OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
iii. All refunds will be credited to Your Urban Roots wallet. You can also trigger a request in Your
Urban Roots wallet to transfer the money from Urban Roots back to source. It will take 3-21
working days for the money to show in Your bank account depending on your bank’s policy. We
encourage You to review the listing before making the purchase decision. In case you ordered a
wrong item, you shall not be entitled to any return/refund.
3. You will not be required to pay for:
i. wrong item being delivered other than what you had ordered; or
ii. to the extent of value/quantity of the item/s, missing from your Order at the time of
delivery/short delivered.
4. You may return the product in following cases:
i. wrong item being delivered other than what you had ordered or
ii. item substantially damaged or deteriorated in quality at the time of delivery. You agree that
you shall give us all the proofs including but not limited to images of products having issues for
us to process your requests.
5. You may return the product to us at the time of receipt of product. Alternatively, you may
return the product by contacting our Customer info for the same. IT IS HEREBY CLARIFIED
THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS
OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
6. You may place the request to return the product(s), purchased from us under your order
provided the product(s), packs are sealed/unopened/unused and in original condition and on the
same day of delivery of products by us. Returns or requests for returns will not be accepted
from the day following the day when we had delivered the Product/s to you. We may request
you to dispose off the products which you have requested for return which you may do so if you
deem fit.
SECTION 9 - TERMS OF SERVICE
1. You understand that our liability ends once your Order has been delivered to you.
2. We do not offer any refunds against goods already purchased from the Platform unless an
error that is directly attributable to us has occurred during the purchase of such product or
services.
3. We constantly strive to provide you with accurate information on the Platform. However, in
the event of an error, we may, in our sole discretion, contact you with further instructions.
4. If you use the Platform, you do the same at your own risk.
5. You agree to use the Platform for bona fide purposes and you shall not cause any financial or
other loss to Urban Roots. In case Urban Roots has reason to believe that the Platform and its
services are abused to cause loss or intended to cause loss, we shall reserve all the rights to
report to law enforcement agencies and/or take all the actions to prevent/eliminate such loss.
SECTION 10 - NO ENDORSEMENT
1. We do not endorse any Manufacturer or Producer. In addition, although these Terms of Use
require you to provide accurate information, we do not attempt to confirm, and do not confirm if
it is purported identity.
SECTION 11- GENERAL TERMS OF USE
1. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act,
1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only
individuals who are 18 years of age or older may use the Platform and avail Services. If you are
under 18 years of age and you wish to download, install, access or use the Platform, your
parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy.
Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Urban
Roots policies, you shall immediately discontinue its use. Urban Roots reserves the right to
terminate your Membership and / or deny access to the platform if it is brought Urban Roots’s
notice that you are under the age of 18 years.
2. If you choose to use the Platform, it shall be your responsibility to treat your user identification
code, password and any other piece of information that we may provide, as part of our security
procedures, as confidential and not disclose the same to any person or entity other than us. We
shall at times and at our sole discretion reserve the right to disable any user identification code
or password if you have failed to comply with any of the provisions of these Terms of Use.
3. As we are providing services in the select cities in India, we have complied with applicable
laws of India in making the Platform and its content available to you. In the event the Platform is
accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We
make no representation that the Platform and its contents are available or otherwise suitable for
use outside select cities. If you choose to access or use the Platform from or in locations outside
select cities, you do so on your own and shall be responsible for the consequences and
ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits,
authorisations, rules and guidelines. The Services offered in one region/city/area may differ from
those in other regions/ region/cities/areas due to product availability, local or regional laws,
shipment and other considerations. Urban Roots does not make any warranty or representation
that a user in one region/city/area may obtain similar services from us in another
region/city/area.
4. You shall at all times be responsible for the use of the Services through your computer or
mobile device and for bringing these Terms of Use and Urban Roots policies to the attention of
all such persons accessing the Platform on your computer or mobile device.
5. You understand and agree that the use of the Services does not include the provision of a
computer or mobile device or other necessary equipment to access it. You also understand and
acknowledge that the use of the Platform requires internet connectivity and telecommunication
links. You shall bear the costs incurred to access and use the Platform and avail the Services,
and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
6. You agree and grant permission to Urban Roots to receive promotional SMS and e-mails
from Urban Roots or allied partners. In case you wish to opt out of receiving promotional SMS or
email please send an email to info@Urban-roots.in.
7. Urban Roots reserves the right to delete your User information stored in your account
including but not limited to all or any personal information or any sensitive personal data or
information ("SPDI") stored in your User account. Alternatively, a User may notify us if they do
not wish that we retain or use the personal information or SPDI by contacting the Grievance
Officer (as provided below). However, in such a case, we may not be able to provide you some
or all of our Services.
8. By using the Platform you represent and warrant that:
i. All registration information you submit is truthful, lawful and accurate and that you agree to
maintain the accuracy of such information.
ii. Your use of the Platform shall be solely for your personal use and you shall not authorize
others to use your account, including your profile or email address and that you are solely
responsible for all content published or displayed through your account, including any email
messages, and your interactions with other users and you shall abide by all applicable local,
state, national and foreign laws, treaties and regulations, including those related to data privacy,
international communications and the transmission of technical or personal data.
iii. You will not submit, post, upload, distribute, or otherwise make available or transmit any
content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be
deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is
bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic
or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the
discussion of illegal activities with the intent to commit them.
iv. You will not use the Platform in any way that is unlawful, or harms us or any other person or
entity, as determined in our sole discretion.
v. You will not post, submit, upload, distribute, or otherwise transmit or make available any
software or other computer files that contain a virus or other harmful component, or otherwise
impair or damage the Platform or any connected network, or otherwise interfere with any person
or entity’s use or enjoyment of the Platform.
vi. You will not use another person’s username, or other account information, or another
person’s name, likeness, voice, image or photograph or impersonate any person or entity or
misrepresent your identity or affiliation with any person or entity.
vii. You will not engage in any form of antisocial, disrupting, or destructive acts, including
“flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly
understood and used on the Internet.
viii. You will not delete or modify any content of the Platform, including but not limited to, legal
notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that
you do not own or have express permission to modify.
ix. You will not post or contribute any information or data that may be obscene, indecent,
pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful,
harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory,
untrue or political or contrary to our interest.
x. You shall not access the Platform without authority or use the Platform in a manner that
damages, interferes or disrupts:
a. any part of the Platform or the Platform software; or
b. any equipment or any network on which the Platform is stored or any equipment of any third
party
9. You release and fully indemnify Urban Roots and/or any of its officers and representatives
from any cost, damage, liability or other consequence of any of the actions of the Users of the
Platform and specifically waive any claims that you may have in this behalf under any applicable
laws of India. Notwithstanding its reasonable efforts on that behalf, Urban Roots cannot take
responsibility or control the information provided by other Users which is made available on the
Platform. You may find other User’s information to be offensive, harmful, inconsistent,
inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
SECTION 12 - ACCESS TO THE PLATFORM, ACCURACY AND SECURITY
1. We endeavour to make the Platform available during the day. However, we do not represent
that access to the Platform will be uninterrupted, timely, error free, free of viruses or other
harmful components or that such defects will be corrected.
2. We do not warrant that the Platform will be compatible with all hardware and software which
you may use. We shall not be liable for damage to, or viruses or other code that may affect, any
equipment (including but not limited to your mobile device), software, data or other property as a
result of your download, installation, access to or use of the Platform or your obtaining any
material from, or as a result of using, the Platform. We shall also not be liable for the actions of
third parties.
3. We do not represent or warranty that the information available on the Platform will be correct,
accurate or otherwise reliable.
4. We reserve the right to suspend or withdraw access to the Platform to you personally, or to all
users temporarily or permanently at any time without notice. We may any time at our sole
discretion reinstate suspended users. A suspended User may not register or attempt to register
with us or use the Platform in any manner whatsoever until such time that such user is
reinstated by us.
SECTION 13 - RELATIONSHIP WITH OPERATORS IF THE PLATFORM IS ACCESSED
ON MOBILE DEVICES
1. In the event the Platform is accessed on a mobile device, it is not associated, affiliated,
sponsored, endorsed or in any way linked to any platform operator, including, without limitation,
Apple, Google, Android, etc. (each being an “Operator”).
2. Your download, installation, access to or use of the Platform is also bound by the terms and
conditions of the Operator.
3. You and we acknowledge that these Terms of Use are concluded between you and us only,
and not with an Operator, and we, not those Operators, are solely responsible for the Platform
and the content thereof to the extent specified in these Terms of Use.
4. The license granted to you for the Platform is limited to a non-transferable license to use the
Platform on a mobile device that you own or control and as permitted by these Terms of Use.
5. We are solely responsible for providing any maintenance and support services with respect to
the Platform as required under applicable law. You and we acknowledge that an Operator has
no obligation whatsoever to furnish any maintenance and support services with respect to the
Platform.
6. You and we acknowledge that we, not the relevant Operator, are responsible for addressing
any claims of you or any third party relating to the Platform or your possession and/or use of the
Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any
applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or
similar legislation.
7. You and we acknowledge that, in the event of any third party claim that the Platform or your
possession and use of the Platform infringes that third party’s intellectual property rights, we, not
the relevant Operator, will be solely responsible for the investigation, defence, settlement and
discharge of any such intellectual property infringement claim.
8. You must comply with any applicable third party terms of agreement when using the Platform
(e.g. you must ensure that your use of the Platform is not in violation of your mobile device
agreement or any wireless data service agreement).
9. You and we acknowledge and agree that the relevant Operator, and that Operator’s
subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon your
acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have
accepted the right) to enforce these Terms of Use against you as a third party beneficiary
thereof.
SECTION 14 - DISCLAIMERS
1. THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS
AND FEATURES MAY NOT BE FULLY OPERATIONAL.
2. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF
INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION
OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR
INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR
ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT
REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.
3. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE
OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.
4. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE
PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF
THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION
OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT
AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY
THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY
FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH
SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR
RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR
ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU
MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY’S /
MANUFACTURERS/PRODUCERS/VENDORS’ SERVICES.
5. URBAN ROOTS DISCLAIMS AND ALL LIABILITY THAT MAY ARISE DUE TO ANY ISSUES
WITH RESPECT TO THE PRODUCTS AVAILABLE ON PLATFORM. URBAN ROOTS IS NOT
RESPONSIBLE FOR ANY WARRANTY, GUARANTEE, POST SALE CLAIMS, GENUINENESS
OF LISTINGS, CONTENT, PRODUCTS AND SERVICES AS URBAN ROOTS IS JUST A
RETAILER THAT PROCURES THE PRODUCTS FROM THE MANUFACTURER OR
PRODUCER OR VENDOR. ALL THE CLAIMS RELATING TO THE PRODUCTS INCLUDING
BUT NOT LIMITED TO PRODUCT LIABILITY CLAIMS, DAMAGES AND INJURIES WHICH
MAY HAPPEN DUE TO CONSUMPTION SHALL BE REFERRED TO THE CONCERNED
MANUFACTURER/PRODUCER/VENDOR AND URBAN ROOTS SHALL BE ABSOLVED FOR
ANY LIABILITY ARISING OUT OF SUCH CLAIM. CUSTOMER CAN SEEK URBAN ROOTS’S
ASSISTANCE FOR GIVING ADDITIONAL INFORMATION IF REQUIRED PROVIDED THE
SAME IS AVAILABLE WITH URBAN ROOTS.
6. WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO
PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE
INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH
THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR
WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO
PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER
INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE
OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY
THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH
INFORMATION.
7. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR
EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE
TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR
COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT
THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON.
MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT
SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC
CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN
CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING
US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS
PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.
8. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY
ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM.
IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE
LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN
BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.
9. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT
LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL
DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS
INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY
ACCESSED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
10. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEITHER
URBAN ROOTS NOR AFFILIATES OF URBAN ROOTS OR ITS OFFICERS, DIRECTORS,
EMPLOYEES SHALL HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY
LOSS OF REVENUE OR PROFITS ARISING UNDER OR RELATING TO THE T&CS, THE
URBAN ROOTS PLATFORM OR URBAN ROOTS SERVICES, EVEN IF ANY OF SAID
PARTIES HAD BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF, THE
POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW,
URBAN ROOTS’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CAUSES
WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION (WHETHER LIABILITY
ARISES DUE TO NEGLIGENCE OR ANY OTHER TORT, BREACH OF CONTRACT,
VIOLATION OF STATUTE, MISREPRESENTATION OR FOR ANY OTHER REASON), WILL
AT ALL TIMES BE LIMITED TO RS. 5,000. TO THE MAXIMUM EXTENT PERMITTED BY
LAW, YOU WAIVE, RELEASE, DISCHARGE AND HOLD HARMLESS URBAN ROOTS OR
AFFILIATES OF URBAN ROOTS, AND EACH OF THEIR DIRECTORS, OFFICERS,
EMPLOYEES, AND AGENTS, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES,
LIABILITIES, EXPENSES AND CAUSES OF ACTION ARISING OUT OF YOUR USE OF THE
URBAN ROOTS PLATFORM AND/OR URBAN ROOTS SERVICE.
SECTION 15 - INTELLECTUAL PROPERTY
1. We own/have control or have licensed the copyright, trademark and all other intellectual
property contained in this Platform, including but not limited to all design, formation of layout,
listing order, text, images or links. We are either the owner of intellectual property rights or have
the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through
multiple tiers) right to exercise the intellectual property, in the Platform, and in the material
published on it.
2. The Platform may provide opportunity for users to post reviews and other comments,
questions, suggestions or other information ("User Content") and all such User Content
submitted by user shall not infringe or violate third party intellectual property rights and user
hereby grants Urban Roots a perpetual, irrevocable, worldwide, non-exclusive, royalty-free,
transferable right and licence to use such User Content.
3. You may print off one copy, and may download extracts, of any page(s) from the Platform for
your personal reference and you may draw the attention of others within your organisation to
material available on the Platform.
4. You must not modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs, video or audio
sequences or any graphics separately from any accompanying text.
5. You must not use any part of the materials on the Platform for commercial purposes without
obtaining a licence to do so from us or our licensors.
6. If you print off, copy or download any part of the Platform in breach of these Terms of Use,
your right to use the Platform will cease immediately and you must, at our option, return or
destroy any copies of the materials you have made.
SECTION 16 - TREATMENT OF INFORMATION PROVIDED BY YOU
1. We process information provided by you to us in accordance with our Privacy Policy.
SECTION 17 - THIRD PARTY CONTENT
1. We cannot and will not assure that other users are or will be complying with the foregoing
rules or any other provisions of these Terms of Use, and, as between you and us, you hereby
assume all risk of harm or injury resulting from any such lack of compliance.
2. You acknowledge that when you access a link that leaves the Platform, the site you will enter
into is not controlled by us and different terms of use and privacy policy may apply. By
assessing links to other sites, you acknowledge that we are not responsible for those sites. We
reserve the right to disable links to and / or from third-party sites to the Platform, although we
are under no obligation to do so.ligation to do so.
SECTION 18 - SEVERABILITY
If any of these Terms of Use should be determined to be illegal, invalid or otherwise
unenforceable by reason of the laws of any state or country in which these Terms of Use are
intended to be effective, then to the extent and within the jurisdiction where that term is illegal,
invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall
survive, remain in full force and effect and continue to be binding and enforceable.
SECTION 19 - NON-ASSIGNMENT
You shall not assign or transfer or purport to assign or transfer the contract between you and us
to any other person.
SECTION 20 - GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Use are governed by the laws of India. Any action, suit, or other legal
proceeding, which is commenced to resolve any matter arising under or relating to this Platform,
shall be subject to the jurisdiction of the courts at Bengaluru, India.
For more details on our locations:
List
SECTION 21 - Complaints and Regulatory and Customer Grievance Redressal
For general queries with respect to our offerings you may reach out to our Customer info service
at info@Urban-roots.in.
Any complaints or concerns with regards to content of this platform or comment or breach of
these terms of use or any intellectual property of any user, instances of customer grievances,
regulatory queries and clarifications shall be informed/ communicated to the Grievance Cum
Nodal Officer at the coordinates mentioned below in writing. We shall look into the same and get
back to you.
Grievance cum Nodal officer
In accordance with Information Technology Act, 2000 and rules made there under and also
required under Consumer Protection (E- Commerce) Rules, 2020, the name and contact details
of the Grievance Officer/ Nodal Officer are provided below:
Mr. Ashish P Chaursaiya
Urban Roots
Farm : 92,Second Floor, RV Road, Govindappa Road, Basavanagudi Bangalore-560004.
Phone: +91 - 9620112143
Email: info@Urban-roots.in
Time: Mon - Sat (10:00 - 18:30)